FAQs

Frequently Asked Questions (FAQs) – Finds & Faves

1. What is Finds & Faves?

Answer: Finds & Faves is your online destination for premium beauty, wellness, and smart home gadgets. We curate high-quality products designed to simplify your daily routine and elevate your lifestyle.

2. What types of products does Finds & Faves offer?

Answer: We offer a wide range of products including:

  • Beauty gadgets: EMS facial devices, LED Gua Sha massagers, facial rollers

  • Wellness tools: Neck massagers, pain relief devices, self-care tools

  • Smart home gadgets: Smart plugs, TUYA smart sockets, Alexa and Google Home compatible devices

3. Are Finds & Faves products safe and genuine?

Answer: Yes! Every item we sell is carefully selected for quality, safety, and effectiveness. We work with trusted suppliers to ensure authentic and reliable products.

4. Do you ship internationally?

Answer: Yes, Finds & Faves offers international shipping to many countries. Shipping costs and delivery times may vary depending on your location.

5. How can I track my order?

Answer: Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your package until it reaches you.

6. What is your return/exchange policy?

Answer: Finds & Faves provides a hassle-free return and exchange policy for defective, damaged, or incorrect items. Typically, returns must be made within 14–30 days of delivery. Check our Returns & Refunds page for full details.

7. Can I get product instructions or usage guides?

Answer: Yes! All our products include instruction manuals, and we provide online guides, tips, and video tutorials to help you get the best results from your beauty, wellness, or smart home gadgets.

8. How do I contact customer support?

Answer: You can reach our friendly support team via email, contact form, or live chat on our website. We aim to respond within 24–48 hours.